{"id":37052,"date":"2026-06-15T16:55:41","date_gmt":"2026-06-15T16:55:41","guid":{"rendered":"https:\/\/onoolmarket.com\/ma\/?page_id=37052"},"modified":"2026-07-17T07:42:32","modified_gmt":"2026-07-17T12:42:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/onoolmarket.com\/ma\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-align wd-f52220dc\">SUPPORT<\/p>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-039b6830\">\n<h2 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">Got questions?<\/h2>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-d05cb3ef wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">We&#8217;ve got<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color has-link-color has-x-large-font-size wp-elements-80d42d5b9f304ab76d869b9c6d59fa6d\" style=\"color:#f5a2a1\"><em>answers.<\/em><\/h2>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-f5b206dc\">Everything you need to know about ordering, <br>membership, delivery, and more.<\/p>\n\n\n\n<style>\n.pah-stats{max-width:1000px;margin:0 auto;padding:40px 40px 0;}\n.pah-stats-inner{background:#2c2424;border-radius:20px;padding:36px 40px;display:flex;justify-content:space-around;align-items:center;gap:24px;flex-wrap:wrap;}\n.pah-stat{text-align:center;}\n.pah-stat-num{font-family:Georgia,'Times New Roman',serif;font-size:32px;color:#f5a2a1;font-weight:700;line-height:1;}\n.pah-stat-label{font-size:12px;color:rgba(255,255,255,.4);margin-top:4px;text-transform:uppercase;letter-spacing:.5px;}\n@media(max-width:768px){\n  .pah-stats{padding:32px 20px 0;}\n  .pah-stats-inner{padding:28px 24px;flex-direction:column;gap:20px;}\n}\n<\/style>\n<div class=\"pah-stats\">\n  <div class=\"pah-stats-inner\">\n    <div class=\"pah-stat\"><div class=\"pah-stat-num\">$49<\/div><div class=\"pah-stat-label\">Min. Order<\/div><\/div>\n    <div class=\"pah-stat\"><div class=\"pah-stat-num\">8am<\/div><div class=\"pah-stat-label\">Order Cutoff<\/div><\/div>\n    <div class=\"pah-stat\"><div class=\"pah-stat-num\">3-9pm<\/div><div class=\"pah-stat-label\">Delivery<\/div><\/div>\n    <div class=\"pah-stat\"><div class=\"pah-stat-num\">$0 delivery fee<\/div><div class=\"pah-stat-label\">For paid members<\/div><\/div>\n  <\/div>\n<\/div>\n\n\n\n<style>\n.pah-faq-tabs{display:flex;justify-content:center;gap:6px;padding:40px 40px 48px;flex-wrap:wrap;}\n.pah-faq-tab{padding:10px 20px;border:none;border-radius:10px;font-size:13px;font-weight:600;color:#7a6e6e;background:white;cursor:pointer;transition:all .2s;box-shadow:0 1px 3px rgba(0,0,0,.04);}\n.pah-faq-tab:hover{color:#2c2424;box-shadow:0 4px 12px rgba(0,0,0,.06);}\n.pah-faq-tab.active{background:#2c2424;color:white;box-shadow:0 4px 16px rgba(44,36,36,.15);}\n.pah-faq-layout{max-width:760px;margin:0 auto;padding:0 40px 80px;}\n.pah-faq-category{display:none;}\n.pah-faq-category.active{display:block;}\n.pah-faq-cat-header{display:flex;align-items:center;gap:12px;margin-bottom:24px;}\n.pah-faq-cat-header h2{font-family:Georgia,'Times New Roman',serif;font-size:24px;color:#2c2424;}\n.pah-faq-item{background:white;border-radius:14px;margin-bottom:10px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,.03);transition:box-shadow .2s;}\n.pah-faq-item:hover{box-shadow:0 4px 16px rgba(0,0,0,.06);}\n.pah-faq-item.open{box-shadow:0 6px 24px rgba(0,0,0,.08);}\n.pah-faq-question{width:100%;background:none;border:none;padding:20px 24px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;text-align:left;gap:16px;font-family:inherit;}\n.pah-faq-question span{font-size:15px;font-weight:600;color:#2c2424;line-height:1.4;flex:1;}\n.pah-faq-icon{width:32px;height:32px;border-radius:10px;background:#efeae5;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .3s;}\n.pah-faq-icon svg{width:14px;height:14px;stroke:#7a6e6e;fill:none;stroke-width:2.5;stroke-linecap:round;transition:transform .3s,stroke .3s;}\n.pah-faq-item.open .pah-faq-icon{background:#f5a2a1;}\n.pah-faq-item.open .pah-faq-icon svg{stroke:white;transform:rotate(45deg);}\n.pah-faq-answer{max-height:0;overflow:hidden;transition:max-height .35s ease;}\n.pah-faq-answer-inner{font-size:15px;color:#7a6e6e;line-height:1.75;border-top:1px solid #e5dfda;margin:0 24px;padding:16px 0 20px;}\n.pah-faq-answer-inner a{color:#2c2424;font-weight:600;}\n@media(max-width:768px){\n  .pah-faq-tabs{padding:24px 20px;gap:6px;justify-content:flex-start;overflow-x:auto;flex-wrap:nowrap;-webkit-overflow-scrolling:touch;}\n  .pah-faq-tab{flex-shrink:0;font-size:12px;padding:8px 14px;}\n  .pah-faq-layout{padding:0 20px 56px;}\n}\n<\/style>\n\n<div class=\"pah-faq-tabs\">\n  <button class=\"pah-faq-tab active\" onclick=\"pahShowCat('pah-general',this)\">General<\/button>\n  <button class=\"pah-faq-tab\" onclick=\"pahShowCat('pah-ordering',this)\">Ordering<\/button>\n  <button class=\"pah-faq-tab\" onclick=\"pahShowCat('pah-delivery',this)\">Delivery<\/button>\n  <button class=\"pah-faq-tab\" onclick=\"pahShowCat('pah-food',this)\">Food &amp; Quality<\/button>\n  <button class=\"pah-faq-tab\" onclick=\"pahShowCat('pah-membership',this)\">Membership<\/button>\n  <button class=\"pah-faq-tab\" onclick=\"pahShowCat('pah-boxes',this)\">Boxes &amp; Kits<\/button>\n  <button class=\"pah-faq-tab\" onclick=\"pahShowCat('pah-refunds',this)\">Refunds<\/button>\n<\/div>\n\n<div class=\"pah-faq-layout\">\n\n  <div class=\"pah-faq-category active\" id=\"pah-general\">\n    <div class=\"pah-faq-cat-header\"><h2>General<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is Onool Market?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Onool Market is a Greater Boston food delivery club that brings fresh meals, premium groceries, and curated finds from around the world straight to your door, 7 days a week.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Where is Onool Market based?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We&#8217;re located at 211 Rantoul St, Beverly, MA 01915.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What areas do you deliver to?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We deliver throughout Greater Boston. Check our <a href=\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\" target=\"_blank\">Delivery Information<\/a> to confirm your address is covered.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How is Onool Market different from other delivery services?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We&#8217;re not a restaurant app or a grocery delivery service \u2014 we&#8217;re a food club. That means fresh, chef-prepared meals, curated specialty products, and a membership tier that rewards loyalty with real perks.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What kind of food do you carry?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We carry a wide range: ready-to-eat meals, meal kits, sushi and kimbap, healthy bowls, burgers, burritos, noodles, pasta, salads, sandwiches, seafood, smoothies, raw juices, bakery items, produce, pantry staples, and more.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Is Onool Market a subscription service?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Not necessarily. Anyone can create a free Traveler account and order without a subscription. Membership is optional but unlocks significant perks.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Do I need an account to order?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes, a free Traveler account is required to place an order.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How do I create an account?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Click &#8220;Login \/ Register&#8221; on our site and follow the steps to set up your free Traveler account.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How do I contact you?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Email us at hello@onoolmarket.com or call us at (978) 727-7979.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I visit or call you directly?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Of course. You&#8217;ll find us at 211 Rantoul St, Beverly, MA 01915, or you can reach our team by phone at (978) 727-7979.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Are you active on social media?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes \u2014 follow us on Instagram, Facebook, and Threads @onoolmarket for updates, giveaways, and new product drops.<\/div><\/div><\/div>\n  <\/div>\n\n  <div class=\"pah-faq-category\" id=\"pah-ordering\">\n    <div class=\"pah-faq-cat-header\"><h2>Ordering<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the order cutoff time?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Orders must be placed by 8am for same-day delivery.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the minimum order amount?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">The minimum order is $49.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I order every day?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We deliver 7 days a week, but delivery days may vary by zone. Check the <a href=\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\" target=\"_blank\">Delivery Information<\/a> before ordering.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How do I know which day I can get delivery?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Your delivery day is based on your address. Check the <a href=\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\" target=\"_blank\">Delivery Information<\/a> before placing your order to make sure you&#8217;re ordering on the right day.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I schedule an order in advance?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Currently, orders are placed for same-day delivery. Place your order by 8am on your delivery day.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I add special instructions to my order?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes, you can add delivery notes at checkout such as gate codes, drop-off instructions, or other requests.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I modify or cancel my order after placing it?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Reach out to us immediately at hello@onoolmarket.com or call (978) 727-7979. We can&#8217;t guarantee changes once preparation has begun.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I order as a gift for someone else?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes \u2014 just enter the recipient&#8217;s delivery address at checkout. Make sure they&#8217;re in our delivery zone.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What payment methods do you accept?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We accept major credit cards and PayPal. Adventurer members can also pay using their wallet balance.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Is my payment information secure?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes. All transactions are processed through secure, encrypted payment gateways.<\/div><\/div><\/div>\n  <\/div>\n\n  <div class=\"pah-faq-category\" id=\"pah-delivery\">\n    <div class=\"pah-faq-cat-header\"><h2>Delivery<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>When will my order arrive?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Deliveries are made between 3pm and 9pm. You&#8217;ll receive a text with your ETA before we leave, and a photo confirmation once your order is at the door.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Do I need to be home for delivery?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">No. If you&#8217;re not home, we&#8217;ll leave your order at the door and send you a photo confirmation text.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How is my order kept fresh during delivery?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Everything is packed in an insulated cardboard box with ice packs. All items are double-sealed in containers to maintain freshness from our kitchen to your door.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What if my order arrives damaged or with missing items?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Take a photo and contact us within 6 days of delivery. We&#8217;ll make it right with a refund or replacement.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What if my order is late?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">If your order hasn&#8217;t arrived by 9pm, contact us right away at hello@onoolmarket.com or call (978) 727-7979 and we&#8217;ll look into it.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How much does delivery cost?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Delivery is $7.77 per order for Traveler (free) accounts. The fee is waived on orders over $100. Explorer and Adventurer members get free delivery on every order.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Do you deliver on holidays?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Delivery schedules during holidays may vary. Check our site or social media for any updates around major holidays.<\/div><\/div><\/div>\n  <\/div>\n\n  <div class=\"pah-faq-category\" id=\"pah-food\">\n    <div class=\"pah-faq-cat-header\"><h2>Food &amp; Quality<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Is the food freshly made?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes. Everything is freshly prepared on the day of your delivery by our partner kitchens \u2014 never pre-frozen.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How long does food stay fresh after delivery?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Refrigerate items immediately upon arrival. Most prepared meals are best consumed within 3-5 days. Always follow the storage label on each item.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I freeze my order?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Some items can be frozen, but we recommend refrigerating and consuming them fresh for the best quality. Check individual product labels for guidance.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Do your meals contain allergens?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Each product listing includes ingredients and allergen information. Please note that items are prepared in shared kitchen environments, so cross-contamination cannot be fully guaranteed.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Do you have vegan or vegetarian options?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Yes. We have a dedicated vegan category, as well as salads, healthy bowls, produce, and raw juices that cater to plant-based diets.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Where do your ingredients come from?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We source fresh, quality ingredients and work with partner kitchens to bring you a diverse menu inspired by flavors from around the world.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How are items packaged?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">All items are double-sealed in containers, packed with ice packs, and placed in an insulated cardboard box for delivery.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Do you offer nutritional information?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Nutritional details are available on individual product listings where applicable.<\/div><\/div><\/div>\n  <\/div>\n\n  <div class=\"pah-faq-category\" id=\"pah-membership\">\n    <div class=\"pah-faq-cat-header\"><h2>Membership<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What membership tiers do you offer?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We have three tiers: Traveler (free), Explorer ($12.99\/month), and Adventurer ($129.99\/year).<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What does the Explorer membership include?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Explorer members get free delivery on every order, member-exclusive pricing, access to member-only products, a monthly free item, and Passport Points (1 point per $1 spent).<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What does the Adventurer membership include?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Everything in Explorer, plus a $10 wallet bonus on signup, wallet top-up bonuses, the ability to redeem Passport Points in the Point Shop, and a $10 wallet bonus on your birthday.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How much does the Adventurer plan cost per month?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">At $129.99\/year, Adventurer works out to about $10.83\/month \u2014 effectively 2 months free compared to the monthly Explorer plan.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>Can I cancel my membership at any time?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Monthly Explorer memberships can be canceled anytime. Annual Adventurer memberships stay active through the end of the paid period. If you signed up in error, contact us and we&#8217;ll work with you.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What are Passport Points?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">You earn 1 point for every $1 spent. Adventurer members can redeem their accumulated points in the Point Shop for exclusive items and rewards.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What are wallet top-up bonuses?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Adventurer members receive bonus credit when loading their wallet: load $100 and get $105, load $200 and get $215, or load $500 and get $550.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the monthly free item?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Every month, Explorer and Adventurer members can choose one free item from a curated selection worth $15-$20. It&#8217;s our way of saying thank you.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the $10 signup wallet bonus?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Adventurer members receive $10 added to their wallet instantly upon signing up. It can be used toward any order.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the birthday reward?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Adventurer members receive a $10 wallet bonus on their birthday. Make sure your birthday is entered in your account settings so we can send it your way.<\/div><\/div><\/div>\n  <\/div>\n\n  <div class=\"pah-faq-category\" id=\"pah-boxes\">\n    <div class=\"pah-faq-cat-header\"><h2>Boxes &amp; Kits<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the Discovery Box?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">A limited-edition monthly box built around a rotating curated theme. Once it sells out, it&#8217;s gone. Paid members receive bonus items in theirs.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the Family Dinner Kit?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">A 4-serving kit featuring dishes like bulgogi, galbi, or jeyuk. Everything you need to get dinner on the table in about 20 minutes, starting from $34.99.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the Weekly Banchan Pack?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Four rotating Korean side dishes delivered weekly. The selection changes every week. Paid members save $5 per pack.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the Dorm Survival Box?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">A $49 box packed with no-cook essentials \u2014 instant rice, kimchi, ramyeon, cup bap, seaweed, and snacks. Perfect for students with limited kitchen access.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What is the 5-Day Meal Plan?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">A Monday-Friday dinner solution for $149. One order covers a different meal every night for five days \u2014 dinner sorted for the whole week.<\/div><\/div><\/div>\n  <\/div>\n\n  <div class=\"pah-faq-category\" id=\"pah-refunds\">\n    <div class=\"pah-faq-cat-header\"><h2>Refunds &amp; Issues<\/h2><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>What if I&#8217;m not happy with my order?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">We offer a full refund within 6 days of delivery. Take a photo of the issue and send it to us \u2014 we&#8217;ll make it right, no hassle.<\/div><\/div><\/div>\n    <div class=\"pah-faq-item\"><button class=\"pah-faq-question\"><span>How do I reach customer support?<\/span><div class=\"pah-faq-icon\"><svg viewBox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line><\/svg><\/div><\/button><div class=\"pah-faq-answer\"><div class=\"pah-faq-answer-inner\">Email us at hello@onoolmarket.com or call (978) 727-7979. You can also find us on Instagram, Facebook, and Threads @onoolmarket, or visit us at 211 Rantoul St, Beverly, MA 01915.<\/div><\/div><\/div>\n  <\/div>\n\n<\/div>\n\n<script>\nfunction pahShowCat(id,el){\n  document.querySelectorAll('.pah-faq-category').forEach(function(c){c.classList.remove('active');});\n  document.querySelectorAll('.pah-faq-tab').forEach(function(t){t.classList.remove('active');});\n  document.getElementById(id).classList.add('active');\n  el.classList.add('active');\n}\ndocument.querySelectorAll('.pah-faq-question').forEach(function(btn){\n  btn.addEventListener('click',function(){\n    var item=this.parentElement;\n    var answer=item.querySelector('.pah-faq-answer');\n    var isOpen=item.classList.contains('open');\n    item.parentElement.querySelectorAll('.pah-faq-item.open').forEach(function(o){\n      if(o!==item){o.classList.remove('open');o.querySelector('.pah-faq-answer').style.maxHeight=null;}\n    });\n    if(isOpen){item.classList.remove('open');answer.style.maxHeight=null;}\n    else{item.classList.add('open');answer.style.maxHeight=answer.scrollHeight+'px';}\n  });\n});\n<\/script>\n\n\n\n<div class=\"wp-block-wd-section wd-7fe7fee5\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-c23f7901a47b0aa38846f4ba447b8d1b\" style=\"font-size:30px\">Can&#8217;t find your answer?<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-afd1494f\">We&#8217;re here to help. Reach out and we&#8217;ll get back to you.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-5dc2563d\"><a href=\"mailto:hello@onoolmarket.com\">hello@onoolmarket.com<\/a> or <a href=\"tel:9787277979\">978-727-7979<\/a><a href=\"mailto:hello@onoolmarket.com\"><\/a><\/p>\n\n\n\n<a class=\"wp-block-wd-button btn btn-style-default btn-size-default btn-shape-semi-round wd-c8264366 wd-align-s-center\"><span>click preferred method to reach out<\/span><\/a>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>$49 Min. Order 8am Order Cutoff 3-9pm Delivery $0 delivery fee For paid members General Ordering Delivery Food &amp; Quality<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-37052","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/37052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/comments?post=37052"}],"version-history":[{"count":5,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/37052\/revisions"}],"predecessor-version":[{"id":41522,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/37052\/revisions\/41522"}],"wp:attachment":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/media?parent=37052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}