{"id":37052,"date":"2026-06-15T16:55:41","date_gmt":"2026-06-15T16:55:41","guid":{"rendered":"https:\/\/onoolmarket.com\/ma\/?page_id=37052"},"modified":"2026-08-26T19:24:18","modified_gmt":"2026-08-26T23:24:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/onoolmarket.com\/ma\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-align wd-f52220dc\">SUPPORT<\/p>\n\n\n\n<div class=\"wp-block-wd-container wd-dir-col wd-039b6830\">\n<h2 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">\uc9c8\ubb38 \uc788\uc73c\uc138\uc694?<\/h2>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-d05cb3ef wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-center has-text-color has-link-color has-x-large-font-size wp-elements-1\" style=\"color:#f5a2a1\">\ub2f5\ubcc0\ud574<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">\ub4dc\ub9bd\ub2c8\ub2e4!<\/h2>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-f5b206dc\">Got questions? We&#8217;ve got answers!<\/p>\n\n\n\n<style>\n.omfaq{--ink:#2c2424;--muted:#7a6e6e;--soft:#efeae5;--pink:#f5a2a1;max-width:100%;font-family:inherit}\n.omfaq *{box-sizing:border-box}\n.omfaq-lang{display:flex;justify-content:center;padding:28px 20px 0}\n.omfaq-lang-group{display:inline-flex;padding:4px;background:#efeae5;border-radius:12px;gap:3px}\n.omfaq-lang-btn{border:0;border-radius:9px;padding:9px 17px;background:transparent;color:var(--muted);font:600 13px\/1.2 inherit;cursor:pointer}\n.omfaq-lang-btn.active{background:#fff;color:var(--ink);box-shadow:0 2px 8px rgba(0,0,0,.08)}\n.omfaq-tabs{display:flex;justify-content:center;gap:6px;padding:24px 40px 48px;flex-wrap:wrap}\n.omfaq-tab{padding:10px 20px;border:0;border-radius:10px;font:600 13px\/1.2 inherit;color:var(--muted);background:#fff;cursor:pointer;transition:.2s;box-shadow:0 1px 3px rgba(0,0,0,.04);white-space:nowrap}\n.omfaq-tab:hover{color:var(--ink);box-shadow:0 4px 12px rgba(0,0,0,.06)}\n.omfaq-tab.active{background:var(--ink);color:#fff;box-shadow:0 4px 16px rgba(44,36,36,.15)}\n.omfaq-layout{max-width:760px;margin:0 auto;padding:0 40px 80px}\n.omfaq-heading{margin:0 0 24px;font-family:Georgia,\"Times New Roman\",serif;font-size:24px;line-height:1.3;color:var(--ink)}\n.omfaq-item{background:#fff;border-radius:14px;margin-bottom:10px;overflow:hidden;box-shadow:0 1px 4px rgba(0,0,0,.03);transition:box-shadow .2s}\n.omfaq-item:hover{box-shadow:0 4px 16px rgba(0,0,0,.06)}\n.omfaq-item.open{box-shadow:0 6px 24px rgba(0,0,0,.08)}\n.omfaq-question{width:100%;background:none;border:0;padding:20px 24px;display:flex;justify-content:space-between;align-items:center;cursor:pointer;text-align:left;gap:16px;font-family:inherit}\n.omfaq-label{font-size:15px;font-weight:600;color:var(--ink);line-height:1.45;flex:1;min-width:0}\n.omfaq-icon{position:relative;display:block;flex:0 0 32px!important;width:32px!important;height:32px!important;min-width:32px!important;max-width:32px!important;padding:0!important;border-radius:10px;background:var(--soft);font-size:0!important;line-height:0!important;transition:.3s}\n.omfaq-icon:before,.omfaq-icon:after{content:\"\";position:absolute;top:15px;left:9px;width:14px;height:2px;background:var(--muted);border-radius:2px;transition:.3s}\n.omfaq-icon:after{transform:rotate(90deg)}\n.omfaq-item.open .omfaq-icon{background:var(--pink)}\n.omfaq-item.open .omfaq-icon:before,.omfaq-item.open .omfaq-icon:after{background:#fff}\n.omfaq-item.open .omfaq-icon:after{transform:rotate(0)}\n.omfaq-answer{max-height:0;overflow:hidden;transition:max-height .35s ease}\n.omfaq-answer-inner{font-size:15px;color:var(--muted);line-height:1.75;border-top:1px solid #e5dfda;margin:0 24px;padding:16px 0 20px}\n.omfaq-answer-inner a{color:var(--ink);font-weight:600}\n.omfaq-lang-btn:focus-visible,.omfaq-tab:focus-visible,.omfaq-question:focus-visible{outline:3px solid var(--pink);outline-offset:3px}\n.omfaq-question:focus-visible{outline-offset:-3px}\n\n@media(max-width:768px){\n  .omfaq-lang{padding-top:20px}\n  .omfaq-tabs{padding:20px;justify-content:flex-start;overflow-x:auto;flex-wrap:nowrap;-webkit-overflow-scrolling:touch}\n  .omfaq-tab{flex-shrink:0;font-size:12px;padding:8px 14px}\n  .omfaq-layout{padding:0 20px 56px}\n}\n\n@media(prefers-reduced-motion:reduce){\n  .omfaq-tab,.omfaq-item,.omfaq-icon,.omfaq-icon:before,.omfaq-icon:after,.omfaq-answer{transition:none}\n}\n<\/style>\n\n<div class=\"omfaq\" id=\"onool-bilingual-faq\" lang=\"ko\">\n  <div class=\"omfaq-lang\">\n    <div class=\"omfaq-lang-group\" role=\"group\" aria-label=\"\uc5b8\uc5b4 \uc120\ud0dd \/ Language selection\">\n      <button type=\"button\" class=\"omfaq-lang-btn active\" data-lang=\"ko\" aria-pressed=\"true\">\ud55c\uad6d\uc5b4<\/button>\n      <button type=\"button\" class=\"omfaq-lang-btn\" data-lang=\"en\" aria-pressed=\"false\">English<\/button>\n    <\/div>\n  <\/div>\n\n  <div class=\"omfaq-tabs\" role=\"tablist\" aria-label=\"FAQ \uce74\ud14c\uace0\ub9ac\"><\/div>\n\n  <div class=\"omfaq-layout\">\n    <section class=\"omfaq-panel\" role=\"tabpanel\">\n      <h2 class=\"omfaq-heading\"><\/h2>\n      <div class=\"omfaq-list\"><\/div>\n    <\/section>\n  <\/div>\n<\/div>\n\n<script>\n(function(){\n  var root=document.getElementById(\"onool-bilingual-faq\");\n  if(!root)return;\n\n  var data=[\n    {\n      id:\"general\",\n      ko:\"\uc77c\ubc18\",\n      en:\"General\",\n      items:[\n        {\n          ko:[\n            \"\uc624\ub298\ub9c8\ucf13\uc740 \uc5b4\ub5a4 \uacf3\uc778\uac00\uc694?\",\n            \"\uc624\ub298\ub9c8\ucf13\uc740 \ud55c\uc2dd\uacfc \uc0dd\ud65c\ud544\uc218\ud488\uc744 \ud310\ub9e4\ud558\ub294 \uc628\ub77c\uc778 \ub9c8\ucf13\uc785\ub2c8\ub2e4. \ub274\uc695\u00b7\ub274\uc800\uc9c0 \ub9db\uc9d1\uc758 \uc694\ub9ac\uc640 \ubc18\ucc2c, \uc2dd\ub8cc\ud488, \ubca0\uc774\ucee4\ub9ac, \uc2dd\uc0ac \uc138\ud2b8, \uc624\ub298\ub9c8\ucf13 \uc2dc\uadf8\ub2c8\ucc98 \uc0c1\ud488 \ub4f1\uc744 \ubc30\uc1a1 \uac00\ub2a5\ud55c \uc9c0\uc5ed\uc5d0\uc11c \ub9cc\ub098\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What is Onool Market?\",\n            \"Onool Market is an online marketplace for Korean food and everyday essentials. We bring together dishes and banchan from New York and New Jersey restaurants, groceries, bakery items, meal sets, and Onool Signature selections for delivery to eligible areas.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc624\ub298\ub9c8\ucf13\uc740 \uc5b4\ub514\uc5d0 \uc788\ub098\uc694?\",\n            \"\uc624\ub298\ub9c8\ucf13\uc758 \ub4f1\ub85d\ub41c \uc0ac\uc5c5\uc7a5 \uc8fc\uc18c\ub294 598 Fifth Avenue, New York, NY 10036\uc785\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Where is Onool Market based?\",\n            \"Our listed business address is 598 Fifth Avenue, New York, NY 10036.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc5b4\ub290 \uc9c0\uc5ed\uae4c\uc9c0 \ubc30\uc1a1\ud558\ub098\uc694?\",\n            \"\ubc30\uc1a1 \uac00\ub2a5 \uc5ec\ubd80\uc640 \uc77c\uc815\uc740 \uc6b0\ud3b8\ubc88\ud638\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc0ac\uc774\ud2b8 \uc0c1\ub2e8\uc758 \uc6b0\ud3b8\ubc88\ud638 \ud655\uc778 \uae30\ub2a5\uc774\ub098 <a href=\\\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\\\">\ubc30\uc1a1 \uc548\ub0b4<\/a> \ud398\uc774\uc9c0\ub97c \uc774\uc6a9\ud558\uac70\ub098, \uacb0\uc81c \ub2e8\uacc4\uc5d0\uc11c \uc8fc\uc18c\ub97c \uc785\ub825\ud574 \uac00\uc7a5 \uc815\ud655\ud55c \ubc30\uc1a1 \uc635\uc158\uc744 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What areas do you deliver to?\",\n            \"Delivery availability and schedules vary by ZIP code. Use the ZIP code checker at the top of the site, review the <a href=\\\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\\\">Delivery Information<\/a> page, or enter your address at checkout for the most accurate options.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ub2e4\ub978 \ubc30\ub2ec \uc11c\ube44\uc2a4\uc640 \ubb34\uc5c7\uc774 \ub2e4\ub978\uac00\uc694?\",\n            \"\uc624\ub298\ub9c8\ucf13\uc5d0\uc11c\ub294 \ub9db\uc9d1 \uc694\ub9ac, \uac13 \uc900\ube44\ud55c \ubc18\ucc2c, \uc2dd\ub8cc\ud488, \ubca0\uc774\ucee4\ub9ac, \uc0dd\ud65c\ud544\uc218\ud488\uc744 \ud55c\uacf3\uc5d0\uc11c \uc8fc\ubb38\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc120\ud0dd\ud615 \uc720\ub8cc \uba64\ubc84\uc2ed\uc744 \uc774\uc6a9\ud558\uba74 \ubb34\ub8cc \ubc30\uc1a1\uacfc \ud68c\uc6d0 \uac00\uaca9 \ub4f1\uc758 \ud61c\ud0dd\ub3c4 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"How is Onool Market different from other delivery services?\",\n            \"Onool Market brings restaurant dishes, freshly prepared banchan, groceries, bakery items, and everyday essentials together in one shop. Optional membership benefits include free delivery and member pricing.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc5b4\ub5a4 \uc0c1\ud488\uc744 \ud310\ub9e4\ud558\ub098\uc694?\",\n            \"\uc870\ub9ac\ub41c \uc2dd\uc0ac, \ubc18\ucc2c, \uae40\uce58, \uad6d\uacfc \ud0d5, \ucd08\ubc25, \uae40\ubc25, \uba74\ub958, \ubc25\ub958, \uc2dd\uc0ac \uc138\ud2b8, \ubca0\uc774\ucee4\ub9ac, \uc2dd\ub8cc\ud488, \uacfc\uc77c\uacfc \ucc44\uc18c, \uc0dd\ud65c \ubc0f \uac74\uac15 \uc0c1\ud488 \ub4f1 \ub2e4\uc591\ud55c \ud488\ubaa9\uc744 \ud310\ub9e4\ud569\ub2c8\ub2e4. \ud310\ub9e4 \uc0c1\ud488\uc740 \uc218\uc2dc\ub85c \ubcc0\uacbd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What kind of products do you carry?\",\n            \"Our selection includes prepared meals, banchan, kimchi, soups, sushi, kimbap, noodles, rice dishes, meal sets, bakery items, groceries, produce, pantry products, wellness items, and more. Availability changes regularly.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uad6c\ub3c5\uc744 \ud574\uc57c \uc8fc\ubb38\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\uc720\ub8cc \uad6c\ub3c5\uc740 \ud544\uc218\uac00 \uc544\ub2d9\ub2c8\ub2e4. \ubb34\ub8cc \uc624\ub298\ub9c8\ucf13 \uacc4\uc815\uc744 \ub9cc\ub4e0 \ud6c4 \uc77c\ubc18 \uc8fc\ubb38\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub9c8\ucf13 \ud50c\ub7ec\uc2a4\ub294 \ucd94\uac00 \ud61c\ud0dd\uc744 \uc81c\uacf5\ud558\ub294 \uc120\ud0dd\ud615 \uc720\ub8cc \uba64\ubc84\uc2ed\uc785\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Is a subscription required?\",\n            \"A paid subscription is not required. You can create a free Onool account and place regular orders. Onool Plus is optional and provides additional membership benefits.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc8fc\ubb38\ud558\ub824\uba74 \uacc4\uc815\uc774 \ud544\uc694\ud55c\uac00\uc694?\",\n            \"\ub124. \uc8fc\ubb38\ud558\ub824\uba74 \uc624\ub298\ub9c8\ucf13 \uacc4\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Do I need an account to order?\",\n            \"Yes. An Onool account is required to place an order.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uacc4\uc815\uc740 \uc5b4\ub5bb\uac8c \ub9cc\ub4dc\ub098\uc694?\",\n            \"\uc0ac\uc774\ud2b8\uc5d0\uc11c \u2018Login \/ Register\u2019\ub97c \uc120\ud0dd\ud55c \ud6c4 \uc548\ub0b4\uc5d0 \ub530\ub77c \ubb34\ub8cc \uacc4\uc815\uc744 \ub9cc\ub4e4\uc5b4 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"How do I create an account?\",\n            \"Select \u201cLogin \/ Register\u201d on the website and follow the instructions to create your free account.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uace0\uac1d\uc13c\ud130\uc5d0 \uc5b4\ub5bb\uac8c \uc5f0\ub77d\ud558\ub098\uc694?\",\n            \"<a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a>\uc73c\ub85c \uc774\uba54\uc77c\uc744 \ubcf4\ub0b4\uac70\ub098 <a href=\\\"tel:+19787277979\\\">(978) 727-7979<\/a>\ub85c \uc804\ud654\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"How do I contact Onool Market?\",\n            \"Email <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a> or call <a href=\\\"tel:+19787277979\\\">(978) 727-7979<\/a>.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ub274\uc695 \uc8fc\uc18c\ub85c \uc9c1\uc811 \ubc29\ubb38\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"598 Fifth Avenue, New York, NY 10036\uc740 \ub4f1\ub85d\ub41c \uc0ac\uc5c5\uc7a5 \uc8fc\uc18c\uc785\ub2c8\ub2e4. \ubc29\ubb38\ud558\uae30 \uc804\uc5d0 \uace0\uac1d\uc13c\ud130\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Can I visit your New York address?\",\n            \"598 Fifth Avenue, New York, NY 10036 is our listed business address. Please contact us before planning an in-person visit.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc18c\uc15c \ubbf8\ub514\uc5b4 \uacc4\uc815\uc774 \uc788\ub098\uc694?\",\n            \"\ub124. Instagram, Facebook, Threads\uc5d0\uc11c @onoolmarket\uc744 \ud314\ub85c\uc6b0\ud558\uc2dc\uba74 \uacf5\uc9c0, \uc2e0\uc0c1\ud488, \ubc30\uc1a1 \uc77c\uc815 \uc5c5\ub370\uc774\ud2b8\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Are you active on social media?\",\n            \"Yes. Follow @onoolmarket on Instagram, Facebook, and Threads for announcements, new products, and delivery updates.\"\n          ]\n        }\n      ]\n    },\n\n    {\n      id:\"ordering\",\n      ko:\"\uc8fc\ubb38\",\n      en:\"Ordering\",\n      items:[\n        {\n          ko:[\n            \"\ub2f9\uc77c \ubc30\uc1a1 \uc8fc\ubb38 \ub9c8\uac10 \uc2dc\uac04\uc740 \uc5b8\uc81c\uc778\uac00\uc694?\",\n            \"\ud604\uc7ac \ud648\ud398\uc774\uc9c0\uc5d0 \uc548\ub0b4\ub41c \ub2f9\uc77c \ubc30\uc1a1 \uc8fc\ubb38 \ub9c8\uac10 \uc2dc\uac04\uc740 \uc624\uc804 10\uc2dc\uc785\ub2c8\ub2e4. \uc9c0\uc5ed\uc5d0 \ub530\ub77c \uac00\ub2a5 \uc5ec\ubd80\uac00 \ub2e4\ub97c \uc218 \uc788\uc73c\ubbc0\ub85c \uc6b0\ud3b8\ubc88\ud638\uc640 \uacb0\uc81c \ud654\uba74\uc5d0 \ud45c\uc2dc\ub418\ub294 \ubc30\uc1a1\uc77c\uc744 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What is the same-day order cutoff?\",\n            \"The current same-day cutoff shown on our homepage is 10:00 a.m. Availability can vary by location, so check your ZIP code and the delivery date offered at checkout.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ucd5c\uc18c \uc8fc\ubb38 \uae08\uc561\uc740 \uc5bc\ub9c8\uc778\uac00\uc694?\",\n            \"\ud604\uc7ac \ucd5c\uc18c \uc8fc\ubb38 \uae08\uc561\uc740 $49.99\uc785\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What is the minimum order amount?\",\n            \"The current minimum order is $49.99.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ub9e4\uc77c \uc8fc\ubb38\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\uc8fc\ubb38\uc740 \uc5b8\uc81c\ub4e0\uc9c0 \ud560 \uc218 \uc788\uc9c0\ub9cc \ubc30\uc1a1 \uac00\ub2a5\ud55c \uc694\uc77c\uc740 \uc6b0\ud3b8\ubc88\ud638\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \ub9e4\uc77c \ubc30\uc1a1\ub418\ub294 \uc9c0\uc5ed\ub3c4 \uc788\uace0 \uc815\ud574\uc9c4 \uc694\uc77c\uc5d0\ub9cc \ubc30\uc1a1\ub418\ub294 \uc9c0\uc5ed\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Can I order every day?\",\n            \"You can place an order at any time, but available delivery days depend on your ZIP code. Some areas have daily service while others follow a weekly route.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ub0b4 \uc9c0\uc5ed\uc758 \ubc30\uc1a1\uc77c\uc740 \uc5b4\ub5bb\uac8c \ud655\uc778\ud558\ub098\uc694?\",\n            \"\uc6b0\ud3b8\ubc88\ud638 \ud655\uc778 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uac70\ub098 \uacb0\uc81c \ub2e8\uacc4\uc5d0\uc11c \uc8fc\uc18c\ub97c \uc785\ub825\ud574 \uc8fc\uc138\uc694. \ud574\ub2f9 \uc9c0\uc5ed\uc5d0\uc11c \uc120\ud0dd \uac00\ub2a5\ud55c \ubc30\uc1a1\uc77c\uc774 \ud45c\uc2dc\ub429\ub2c8\ub2e4. <a href=\\\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\\\">\ubc30\uc1a1 \uc548\ub0b4<\/a> \ud398\uc774\uc9c0\uc5d0\uc11c\ub3c4 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"How do I find my delivery day?\",\n            \"Use the ZIP code checker or enter your address at checkout. The website will show the delivery dates available for your location. You can also review the <a href=\\\"https:\/\/onoolmarket.com\/ma\/delivery-information\/\\\">Delivery Information<\/a> page.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubbf8\ub9ac \uc8fc\ubb38\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\ub124. \uc8fc\ubb38\uc744 \ubbf8\ub9ac \uc811\uc218\ud558\uace0 \uacb0\uc81c \ud654\uba74\uc5d0\uc11c \uc8fc\uc18c\uc5d0 \ub530\ub77c \uc81c\uacf5\ub418\ub294 \ubc30\uc1a1\uc77c\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Can I schedule an order in advance?\",\n            \"Yes. You can order in advance and choose from the delivery dates offered for your address at checkout.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubc30\uc1a1 \uc694\uccad\uc0ac\ud56d\uc744 \ub0a8\uae38 \uc218 \uc788\ub098\uc694?\",\n            \"\ub124. \uacb0\uc81c \ub2e8\uacc4\uc5d0\uc11c \ucd9c\uc785\ubb38 \ube44\ubc00\ubc88\ud638, \uc0c1\ud488\uc744 \ub458 \uc7a5\uc18c \ub4f1 \ubc30\uc1a1\uc5d0 \ud544\uc694\ud55c \uc694\uccad\uc0ac\ud56d\uc744 \uc785\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Can I add delivery instructions?\",\n            \"Yes. Add gate codes, drop-off directions, and other useful delivery notes during checkout.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc8fc\ubb38 \ud6c4 \ubcc0\uacbd\ud558\uac70\ub098 \ucde8\uc18c\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\uac00\ub2a5\ud55c \ud55c \ube68\ub9ac <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a>\uc73c\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694. \uc0c1\ud488 \uc900\ube44\uac00 \uc2dc\uc791\ub41c \ud6c4\uc5d0\ub294 \ubcc0\uacbd\uc774\ub098 \ucde8\uc18c\uac00 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Can I modify or cancel an order after placing it?\",\n            \"Contact us immediately at <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a>. Changes or cancellations cannot be guaranteed after preparation begins.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \uc120\ubb3c\ub85c \ubcf4\ub0bc \uc218 \uc788\ub098\uc694?\",\n            \"\ub124. \uacb0\uc81c \ub2e8\uacc4\uc5d0\uc11c \ubc1b\ub294 \ubd84\uc758 \uc8fc\uc18c\ub97c \uc785\ub825\ud558\uace0 \ud574\ub2f9 \uc8fc\uc18c\uac00 \ubc30\uc1a1 \uac00\ub2a5 \uc9c0\uc5ed\uc778\uc9c0 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Can I send an order as a gift?\",\n            \"Yes. Enter the recipient\u2019s delivery address at checkout and confirm that the address is within an eligible delivery area.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc5b4\ub5a4 \uacb0\uc81c \uc218\ub2e8\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\uc0ac\uc6a9 \uac00\ub2a5\ud55c \uacb0\uc81c \uc218\ub2e8\uc740 \uacb0\uc81c \ud654\uba74\uc5d0 \ud45c\uc2dc\ub418\uba70 \uc8fc\uc694 \uc2e0\uc6a9\uce74\ub4dc, PayPal, \uc0ac\uc6a9 \uac00\ub2a5\ud55c Passport Wallet \ud06c\ub808\ub527 \ub4f1\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What payment methods do you accept?\",\n            \"Available payment methods are displayed at checkout and may include major credit cards, PayPal, and eligible Passport Wallet credit.\"\n          ]\n        }\n      ]\n    },\n\n    {\n      id:\"delivery\",\n      ko:\"\ubc30\uc1a1\",\n      en:\"Delivery\",\n      items:[\n        {\n          ko:[\n            \"\uc8fc\ubb38\uc740 \uc5b8\uc81c \ub3c4\ucc29\ud558\ub098\uc694?\",\n            \"\ud604\uc7ac \ubc30\uc1a1 \uc2dc\uac04\uc740 \uc624\ud6c4 3\uc2dc\ubd80\ud130 \uc624\ud6c4 9\uc2dc \uc0ac\uc774\uc785\ub2c8\ub2e4. \uc608\uc0c1 \ub3c4\ucc29 \uc2dc\uac04\uc744 \ubb38\uc790\ub85c \uc548\ub0b4\ud558\uace0 \ubc30\uc1a1 \uc644\ub8cc \ud6c4 \uc0ac\uc9c4\uc744 \ubcf4\ub0b4\ub4dc\ub9bd\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"When will my order arrive?\",\n            \"The current delivery window is between 3:00 p.m. and 9:00 p.m. You\u2019ll receive an estimated arrival time by text and a delivery photo when your order arrives.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubc30\uc1a1 \uc2dc\uac04\uc5d0 \uc9d1\uc5d0 \uc788\uc5b4\uc57c \ud558\ub098\uc694?\",\n            \"\uc544\ub2c8\uc694. \ubd80\uc7ac\uc911\uc778 \uacbd\uc6b0 \ubb38 \uc55e\uc5d0 \uc0c1\ud488\uc744 \ub450\uace0 \uc0ac\uc9c4\uc73c\ub85c \uc54c\ub824\ub4dc\ub9bd\ub2c8\ub2e4. \ub0c9\uc7a5 \uc0c1\ud488\uc740 \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \uc2e4\ub0b4\ub85c \uc62e\uaca8 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Do I need to be home for delivery?\",\n            \"No. If you are not home, the order can be left at your door and you will receive a photo confirmation. Bring chilled items inside as soon as possible.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubc30\uc1a1 \uc911 \uc2e0\uc120\ub3c4\ub294 \uc5b4\ub5bb\uac8c \uc720\uc9c0\ud558\ub098\uc694?\",\n            \"\ub0c9\uc7a5\uc774 \ud544\uc694\ud55c \uc0c1\ud488\uc740 \uc544\uc774\uc2a4\ud329\uacfc \ud568\uaed8 \uc548\uc804\ud558\uac8c \ud3ec\uc7a5\ud574 \ubc30\uc1a1 \uc911 \uc2e0\uc120\ub3c4\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44\ud569\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"How is my order kept fresh during delivery?\",\n            \"Orders are securely packed in boxes with ice packs to help chilled items remain fresh during delivery.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc0c1\ud488\uc774 \ud30c\uc190\ub418\uc5c8\uac70\ub098 \ub204\ub77d\ub418\uba74 \uc5b4\ub5bb\uac8c \ud558\ub098\uc694?\",\n            \"\ubb38\uc81c\uac00 \ubcf4\uc774\ub3c4\ub85d \uc0ac\uc9c4\uc744 \ucc0d\uc740 \ud6c4 \ubc30\uc1a1\uc77c\ub85c\ubd80\ud130 7\uc77c \uc774\ub0b4\uc5d0 \uc8fc\ubb38\ubc88\ud638\uc640 \ubb38\uc81c \ub0b4\uc6a9\uc744 \uace0\uac1d\uc13c\ud130\ub85c \ubcf4\ub0b4 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What if my order arrives damaged or has missing items?\",\n            \"Take a clear photo and contact us within 7 days of delivery. Include your order number and a description of the problem.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubc30\uc1a1\uc774 \ub2a6\uc5b4\uc9c0\uba74 \uc5b4\ub5bb\uac8c \ud558\ub098\uc694?\",\n            \"\ubc30\uc1a1 \uc2dc\uac04 \uc885\ub8cc \ud6c4\uc5d0\ub3c4 \uc8fc\ubb38\uc774 \ub3c4\ucc29\ud558\uc9c0 \uc54a\uc558\ub2e4\uba74 <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a> \ub610\ub294 <a href=\\\"tel:+19787277979\\\">(978) 727-7979<\/a>\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What if my order is late?\",\n            \"If your order has not arrived by the end of the delivery window, email <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a> or call <a href=\\\"tel:+19787277979\\\">(978) 727-7979<\/a>.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubc30\uc1a1\ube44\ub294 \uc5bc\ub9c8\uc778\uac00\uc694?\",\n            \"\uc624\ub298\ub9c8\ucf13 \ubb34\ub8cc \ud68c\uc6d0\uc758 \ud604\uc7ac \ubc30\uc1a1\ube44\ub294 $7.77\uc774\uba70, \uc624\ub298\ub9c8\ucf13 \ud50c\ub7ec\uc2a4 \ud68c\uc6d0\uc740 \ubb34\ub8cc \ubc30\uc1a1 \ud61c\ud0dd\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. \ucd5c\uc885 \ubc30\uc1a1\ube44\uc640 \uc801\uc6a9 \uac00\ub2a5\ud55c \ud61c\ud0dd\uc740 \uacb0\uc81c \ud654\uba74\uc5d0 \ud45c\uc2dc\ub429\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"How much does delivery cost?\",\n            \"Onool Free currently has a $7.77 delivery fee, while Onool Plus includes free delivery. Your final delivery fee and any applicable offer will appear at checkout.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uacf5\ud734\uc77c\uc5d0\ub3c4 \ubc30\uc1a1\ud558\ub098\uc694?\",\n            \"\uacf5\ud734\uc77c\uc5d0\ub294 \ubc30\uc1a1 \uc77c\uc815\uc774 \ubcc0\uacbd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc8fc\uc694 \uacf5\ud734\uc77c \uc804\ud6c4\uc5d0\ub294 \uc6f9\uc0ac\uc774\ud2b8\uc640 @onoolmarket \uc18c\uc15c \uacc4\uc815\uc758 \uacf5\uc9c0\ub97c \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Do you deliver on holidays?\",\n            \"Holiday schedules may vary. Check the website and @onoolmarket social accounts for schedule announcements around major holidays.\"\n          ]\n        }\n      ]\n    },\n\n    {\n      id:\"food\",\n      ko:\"\uc2dd\ud488 \ubc0f \ud488\uc9c8\",\n      en:\"Food & Quality\",\n      items:[\n        {\n          ko:[\n            \"\uc74c\uc2dd\uc740 \ub2f9\uc77c \uc870\ub9ac\ub418\ub098\uc694?\",\n            \"\ub9ce\uc740 \uc870\ub9ac \uc2dd\ud488\uc740 \uc81c\ud734 \ub808\uc2a4\ud1a0\ub791\uacfc \uc8fc\ubc29\uc5d0\uc11c \uc2e0\uc120\ud558\uac8c \uc900\ube44\ub429\ub2c8\ub2e4. \uc2dd\ub8cc\ud488\uacfc \ud3ec\uc7a5 \uc0c1\ud488\ub3c4 \ud568\uaed8 \ud310\ub9e4\ud558\ubbc0\ub85c \uc870\ub9ac \ubc0f \ubcf4\uad00 \ubc29\ubc95\uc740 \uc0c1\ud488\ub9c8\ub2e4 \ub2e4\ub97c \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Is the food freshly made?\",\n            \"Many prepared foods are made fresh by our restaurant and kitchen partners. Onool Market also carries groceries and packaged products, so preparation and storage instructions vary by item.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ubc30\uc1a1 \ud6c4 \uc5bc\ub9c8\ub098 \ubcf4\uad00\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\ubcf4\uad00 \uac00\ub2a5 \uae30\uac04\uc740 \uc0c1\ud488\ub9c8\ub2e4 \ub2e4\ub985\ub2c8\ub2e4. \ub0c9\uc7a5 \uc0c1\ud488\uc740 \uc989\uc2dc \ub0c9\uc7a5 \ubcf4\uad00\ud558\uace0 \uc0c1\ud488 \ud398\uc774\uc9c0 \ub610\ub294 \ud3ec\uc7a5\uc5d0 \uc801\ud78c \ubcf4\uad00 \ubc29\ubc95\uacfc \uc18c\ube44\uae30\ud55c\uc744 \ub530\ub77c \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"How long does food stay fresh after delivery?\",\n            \"Storage life varies by product. Refrigerate chilled items promptly and follow the storage and use-by instructions on the product page or package label.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc0c1\ud488\uc744 \ub0c9\ub3d9\ud574\ub3c4 \ub418\ub098\uc694?\",\n            \"\uc77c\ubd80 \uc0c1\ud488\uc740 \ub0c9\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uc0c1\uc758 \ud488\uc9c8\uacfc \uc548\uc804\uc744 \uc704\ud574 \uc0c1\ud488 \ud398\uc774\uc9c0 \ub610\ub294 \ud3ec\uc7a5\uc5d0 \ud45c\uc2dc\ub41c \uc548\ub0b4\ub97c \ub530\ub77c \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Can I freeze my order?\",\n            \"Some items can be frozen. Follow the instructions provided on the product page or package label for the best quality and food safety.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc54c\ub808\ub974\uae30 \uc720\ubc1c \uc131\ubd84\uc774 \ub4e4\uc5b4 \uc788\ub098\uc694?\",\n            \"\ub9ce\uc740 \uc0c1\ud488 \ud398\uc774\uc9c0\uc5d0 \uc6d0\uc7ac\ub8cc\uc640 \uc8fc\uc694 \uc54c\ub808\ub974\uae30 \uc815\ubcf4\uac00 \ud45c\uc2dc\ub418\uc9c0\ub9cc \uacf5\uae09\uc5c5\uccb4\uc5d0 \ub530\ub77c \uc815\ubcf4 \ubc94\uc704\uac00 \ub2e4\ub985\ub2c8\ub2e4. \uacf5\uc6a9 \uc8fc\ubc29\uc5d0\uc11c \uc900\ube44\ub420 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc2ec\ud55c \uc54c\ub808\ub974\uae30\uac00 \uc788\ub2e4\uba74 \uc6f9\uc0ac\uc774\ud2b8 \uc815\ubcf4\uc5d0\ub9cc \uc758\uc874\ud558\uc9c0 \ub9d0\uace0 \uc8fc\ubb38 \uc804\uc5d0 \uace0\uac1d\uc13c\ud130\ub85c \ubb38\uc758\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Do your products contain allergens?\",\n            \"Many product pages list ingredients and major allergens, but information varies by supplier. Products may be prepared in shared kitchens. If you have a severe allergy, contact us before ordering and do not rely on the website alone.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ube44\uac74 \ub610\ub294 \ucc44\uc2dd \uc0c1\ud488\uc774 \uc788\ub098\uc694?\",\n            \"\ub124. \ube44\uac74 \ubc0f \ucc44\uc2dd \uc0c1\ud488\uc744 \ud310\ub9e4\ud569\ub2c8\ub2e4. \uc0c1\ud488 \uc124\uba85\uacfc \uc6d0\uc7ac\ub8cc\ub97c \ud655\uc778\ud574 \uace0\uac1d\ub2d8\uc758 \uc2dd\ub2e8\uc5d0 \ub9de\ub294\uc9c0 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Do you offer vegan or vegetarian options?\",\n            \"Yes. The shop includes vegan and vegetarian selections. Review the product description and ingredients to confirm whether an item meets your dietary needs.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc0c1\ud488\uc740 \uc5b4\ub514\uc5d0\uc11c \uacf5\uae09\ub418\ub098\uc694?\",\n            \"\uc9c0\uc5ed \ub808\uc2a4\ud1a0\ub791 \ubc0f \uc8fc\ubc29 \ud30c\ud2b8\ub108\uc640 \ud611\ub825\ud558\uace0 \uc788\uc73c\uba70, \uc5c4\uc120\ud55c \uc2dd\ub8cc\ud488, \ubca0\uc774\ucee4\ub9ac, \uac74\uac15 \ubc0f \uc0dd\ud65c \uc0c1\ud488\ub3c4 \ud310\ub9e4\ud569\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\uc640 \uacf5\uae09\uc5c5\uccb4 \uc815\ubcf4\ub294 \uac01 \uc0c1\ud488 \ud398\uc774\uc9c0\uc5d0\uc11c \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Where do your products come from?\",\n            \"We work with local restaurant and kitchen partners and carry curated grocery, bakery, wellness, and household products. Check individual product pages for brand and supplier details.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc601\uc591 \uc815\ubcf4\uac00 \uc81c\uacf5\ub418\ub098\uc694?\",\n            \"\uacf5\uae09\uc5c5\uccb4\uc5d0\uc11c \uc81c\uacf5\ud55c \uc601\uc591 \uc815\ubcf4\uac00 \uc788\ub294 \uacbd\uc6b0 \uac1c\ubcc4 \uc0c1\ud488 \ud398\uc774\uc9c0\uc5d0 \ud45c\uc2dc\ub429\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Do you provide nutritional information?\",\n            \"Nutritional information is shown on individual product listings when it is available from the supplier.\"\n          ]\n        }\n      ]\n    },\n\n    {\n      id:\"membership\",\n      ko:\"\uba64\ubc84\uc2ed\",\n      en:\"Membership\",\n      items:[\n        {\n          ko:[\n            \"\uc5b4\ub5a4 \uba64\ubc84\uc2ed\uc774 \uc788\ub098\uc694?\",\n            \"\uba64\ubc84\uc2ed \ube44\uc6a9\uc774 \uc5c6\ub294 \uc624\ub298\ub9c8\ucf13 \ubb34\ub8cc \ud68c\uc6d0\uacfc \uc720\ub8cc \uba64\ubc84\uc2ed\uc778 \uc624\ub298\ub9c8\ucf13 \ud50c\ub7ec\uc2a4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uac00\uc785 \uac00\ub2a5\ud55c \ud50c\ub79c, \uac00\uaca9 \ubc0f \uc774\uc6a9 \uc870\uac74\uc740 \uba64\ubc84\uc2ed \uac00\uc785 \ud654\uba74\uc5d0\uc11c \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What membership options are available?\",\n            \"Onool Free is available at no membership cost. Onool Plus is the paid membership option. Current plan choices, prices, and terms are displayed during membership signup.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc624\ub298\ub9c8\ucf13 \ud50c\ub7ec\uc2a4\uc5d0\ub294 \uc5b4\ub5a4 \ud61c\ud0dd\uc774 \uc788\ub098\uc694?\",\n            \"\ud604\uc7ac \uc6f9\uc0ac\uc774\ud2b8\uc5d0\ub294 \uc624\ub298\ub9c8\ucf13 \ud50c\ub7ec\uc2a4 \ud61c\ud0dd\uc73c\ub85c \ubb34\ub8cc \ubc30\uc1a1\uacfc \ud68c\uc6d0 \uac00\uaca9\uc774 \uc548\ub0b4\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ucd94\uac00 \ub9ac\uc6cc\ub4dc\uc640 \ud504\ub85c\ubaa8\uc158\uc740 \ud50c\ub79c \ubc0f \uc9c4\ud589 \uc911\uc778 \ud61c\ud0dd\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What does Onool Plus include?\",\n            \"The website currently advertises free delivery and member pricing for Onool Plus. Other rewards or promotional benefits may depend on the plan and current offer.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc6d4\uac04 \ubc0f \uc5f0\uac04 \ud50c\ub79c\uc774 \uc788\ub098\uc694?\",\n            \"\ud658\ubd88 \uc815\ucc45\uc5d0\ub294 \uc6d4\uac04 \ubc0f \uc5f0\uac04 \uba64\ubc84\uc2ed\uc774 \ubaa8\ub450 \uc548\ub0b4\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uac00\uc785 \uac00\ub2a5\ud55c \ud50c\ub79c\uacfc \uac00\uaca9\uc740 \uba64\ubc84\uc2ed \uac00\uc785 \ud654\uba74\uc5d0\uc11c \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Are monthly and annual plans available?\",\n            \"The refund policy covers monthly and annual memberships. Check the membership signup screen for the plans and prices currently available.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ud604\uc7ac \uba64\ubc84\uc2ed \uac00\uaca9\uc740 \uc5b4\ub514\uc5d0\uc11c \ud655\uc778\ud558\ub098\uc694?\",\n            \"\ud604\uc7ac \uac00\uaca9, \ud61c\ud0dd \ubc0f \ud50c\ub79c \uc870\uac74\uc740 \uba64\ubc84\uc2ed \uac00\uc785 \ud654\uba74\uc5d0 \ud45c\uc2dc\ub429\ub2c8\ub2e4. \uacb0\uc81c\ub97c \uc644\ub8cc\ud558\uae30 \uc804\uc5d0 \ud574\ub2f9 \ub0b4\uc6a9\uc744 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"Where can I see current membership pricing?\",\n            \"Current prices, benefits, and plan terms are displayed during membership signup. Review those details before completing your purchase.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uba64\ubc84\uc2ed\uc744 \ucde8\uc18c\ud560 \uc218 \uc788\ub098\uc694?\",\n            \"\ub124. \uc6d4\uac04 \ubc0f \uc5f0\uac04 \uba64\ubc84\uc2ed\uc740 \uc5b8\uc81c\ub4e0\uc9c0 \ucde8\uc18c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud658\ubd88\uc740 <a href=\\\"https:\/\/onoolmarket.com\/ma\/refund-policy\/\\\">\ud658\ubd88 \uc815\ucc45<\/a>\uc5d0 \ub530\ub77c \uc77c\ud560 \uacc4\uc0b0\ub429\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Can I cancel my membership?\",\n            \"Yes. Monthly and annual memberships can be canceled at any time. Refunds are prorated according to the <a href=\\\"https:\/\/onoolmarket.com\/ma\/refund-policy\/\\\">Refund Policy<\/a>.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc624\ub298 \ud3ec\uc778\ud2b8\ub294 \ubb34\uc5c7\uc778\uac00\uc694?\",\n            \"\uc624\ub298 \ud3ec\uc778\ud2b8\ub294 \uba64\ubc84\uc2ed \ud65c\ub3d9\uc5d0 \ub530\ub77c \uc801\ub9bd\ub420 \uc218 \uc788\ub294 \ub9ac\uc6cc\ub4dc\uc785\ub2c8\ub2e4. \uc801\ub9bd \ubc0f \uc0ac\uc6a9 \ubc29\ubc95\uc740 \uacc4\uc815\uacfc \ud604\uc7ac \ub9ac\uc6cc\ub4dc \uc774\uc6a9 \uc870\uac74\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What are Onool Points?\",\n            \"Onool Points are rewards connected to eligible membership activity. Your account and the current rewards terms show how points can be earned and redeemed.\"\n          ]\n        },\n        {\n          ko:[\n            \"Passport Wallet \ud06c\ub808\ub527\uc740 \ubb34\uc5c7\uc778\uac00\uc694?\",\n            \"Passport Wallet \ud06c\ub808\ub527\uc740 \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uacb0\uc81c \ub610\ub294 \ud658\ubd88 \uc218\ub2e8\uc73c\ub85c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ud658\ubd88 \uc815\ucc45\uc5d0 \ub530\ub974\uba74 \uba64\ubc84\uc2ed \ud658\ubd88\uc744 Wallet \ud06c\ub808\ub527\uc73c\ub85c \ubc1b\uc73c\uba74 \uc989\uc2dc \ucc98\ub9ac\ub418\uba70 5%\uc758 \ucd94\uac00 \ud06c\ub808\ub527\uc774 \uc81c\uacf5\ub429\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What is Passport Wallet credit?\",\n            \"Passport Wallet credit may be used as an eligible payment or refund method. The current refund policy states that membership refunds issued as wallet credit are processed immediately and include 5% additional credit.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uba64\ubc84\uc2ed \ud658\ubd88\uc740 \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ub418\ub098\uc694?\",\n            \"\uc6d4\uac04 \uba64\ubc84\uc2ed\uc740 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc740 \uae30\uac04\uc5d0 \ub300\ud574 \uc77c\ud560 \uacc4\uc0b0\ud574 \ud658\ubd88\ud569\ub2c8\ub2e4. \uc5f0\uac04 \uba64\ubc84\uc2ed\uc740 \uc0ac\uc6a9 \uae30\uac04\uc744 \uc6d4\uac04 \uc694\uae08 \uae30\uc900\uc73c\ub85c \uacc4\uc0b0\ud569\ub2c8\ub2e4. \uce74\ub4dc \ud658\ubd88\uc740 \uc601\uc5c5\uc77c \uae30\uc900 7\uc77c \uc774\ub0b4\uc5d0 \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\\\"https:\/\/onoolmarket.com\/ma\/refund-policy\/\\\">\ud658\ubd88 \uc815\ucc45<\/a>\uc744 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"How do membership refunds work?\",\n            \"Monthly memberships receive a prorated refund for the unused portion. Annual refunds are calculated using the monthly rate for the period used. Card refunds are processed within 7 business days. See the <a href=\\\"https:\/\/onoolmarket.com\/ma\/refund-policy\/\\\">Refund Policy<\/a> for complete terms.\"\n          ]\n        }\n      ]\n    },\n\n    {\n      id:\"sets\",\n      ko:\"\uc2dd\uc0ac \uc138\ud2b8 \ubc0f \ud0a4\ud2b8\",\n      en:\"Meal Sets & Kits\",\n      items:[\n        {\n          ko:[\n            \"\uc5b4\ub5a4 \uc2dd\uc0ac \uc138\ud2b8\uc640 \ud0a4\ud2b8\uac00 \uc788\ub098\uc694?\",\n            \"\ud310\ub9e4 \uc0c1\ud488\uc740 \uc7ac\uace0\uc640 \uc2dc\uc98c\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc2dd\uc0ac \uc138\ud2b8, \uc8fc\uac04 \uc2dd\uc0ac \uc138\ud2b8, \ud559\uc0dd\uc6a9 \ubc00\ubc15\uc2a4, \ud328\ubc00\ub9ac \ub514\ub108 \ud0a4\ud2b8, \ubc18\ucc2c \ub4f1\uc744 \ub9cc\ub098\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \uc0c1\ud488, \uad6c\uc131, \uac00\uaca9\uc740 Shop\uc5d0\uc11c \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What meal sets and kits are available?\",\n            \"Selections change with availability. The shop may feature set meals, weekly meal sets, student meal boxes, family dinner kits, and banchan. Browse the shop for current items, portions, and prices.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uc2dd\uc0ac \uc138\ud2b8\ub294 \uc815\uae30\uad6c\ub3c5 \uc0c1\ud488\uc778\uac00\uc694?\",\n            \"\uc0c1\ud488 \ud398\uc774\uc9c0\uc5d0 \ubcc4\ub3c4\ub85c \uc548\ub0b4\ub418\uc9c0 \uc54a\uc740 \uacbd\uc6b0 \uc2dd\uc0ac \uc138\ud2b8\ub294 \uc77c\ubc18 \uc0c1\ud488\ucc98\ub7fc \ud55c \ubc88\uc529 \uad6c\ub9e4\ud558\uba70 \uc790\ub3d9\uc73c\ub85c \uac31\uc2e0\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Are meal sets subscriptions?\",\n            \"Unless the product page specifically says otherwise, meal sets are purchased as regular shop items and do not automatically renew.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ud50c\ub7ec\uc2a4 \ud68c\uc6d0 \uac00\uaca9\uc774 \ub530\ub85c \uc788\ub098\uc694?\",\n            \"\ub9ce\uc740 \uc0c1\ud488\uc5d0 \ud50c\ub7ec\uc2a4 \ud68c\uc6d0 \uc804\uc6a9 \uac00\uaca9\uc774 \ud45c\uc2dc\ub429\ub2c8\ub2e4. \uc0c1\ud488 \ud398\uc774\uc9c0\uc640 \uc7a5\ubc14\uad6c\ub2c8\uc5d0\uc11c \uacc4\uc815\uc5d0 \uc801\uc6a9\ub418\ub294 \ud604\uc7ac \uac00\uaca9\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"Do Plus members receive different pricing?\",\n            \"Many products display a separate Plus member price. The product page and cart will show the current price that applies to your account.\"\n          ]\n        }\n      ]\n    },\n\n    {\n      id:\"refunds\",\n      ko:\"\ud658\ubd88 \ubc0f \ubb38\uc81c \ud574\uacb0\",\n      en:\"Refunds & Issues\",\n      items:[\n        {\n          ko:[\n            \"\uc8fc\ubb38 \uc0c1\ud488\uc5d0 \ubb38\uc81c\uac00 \uc788\uc73c\uba74 \uc5b4\ub5bb\uac8c \ud558\ub098\uc694?\",\n            \"\uc0c1\ud488\uc774 \ud30c\uc190\ub418\uac70\ub098 \uc0c1\ud588\uac70\ub098, \uc798\ubabb \ubc30\uc1a1\ub418\uac70\ub098 \ub204\ub77d\ub418\uc5c8\uac70\ub098, \ud569\ub9ac\uc801\uc778 \ud488\uc9c8 \uae30\uc900\uc5d0 \ubbf8\uce58\uc9c0 \ubabb\ud55c \uacbd\uc6b0 \ubc30\uc1a1\uc77c\ub85c\ubd80\ud130 7\uc77c \uc774\ub0b4\uc5d0 \uc694\uccad\ud574 \uc8fc\uc138\uc694. \uc0ac\uc9c4\uacfc \uc8fc\ubb38\ubc88\ud638\ub97c <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a>\uc73c\ub85c \ubcf4\ub0b4 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"What if I\u2019m not happy with my order?\",\n            \"Submit your request within 7 days of delivery if your order arrived damaged, spoiled, incorrect, with missing items, or below reasonable quality expectations. Take a photo and email <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a> with your order number.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ud658\ubd88 \ub300\uc0c1\uc774 \uc544\ub2cc \uacbd\uc6b0\ub294 \ubb34\uc5c7\uc778\uac00\uc694?\",\n            \"\ubc30\uc1a1\uc77c\ub85c\ubd80\ud130 7\uc77c\uc774 \uc9c0\ub09c \uc694\uccad, \uc989\uc2dc \ub0c9\uc7a5 \ubcf4\uad00\ud558\uc9c0 \uc54a\uc740 \uc0c1\ud488, \uac1c\uc778\uc801\uc778 \ub9db\uc758 \uc120\ud638, \uace0\uac1d\uc774 \uc798\ubabb \uc785\ub825\ud55c \uc8fc\uc18c\ub85c \uc778\ud55c \ubb38\uc81c\ub294 \ud658\ubd88 \ub300\uc0c1\uc5d0 \ud3ec\ud568\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.\"\n          ],\n          en:[\n            \"What is not covered by the refund policy?\",\n            \"The policy does not cover requests submitted more than 7 days after delivery, items that were not refrigerated promptly, personal taste preferences, or an incorrect address provided by the customer.\"\n          ]\n        },\n        {\n          ko:[\n            \"\ud658\ubd88 \ucc98\ub9ac\uc5d0\ub294 \uc5bc\ub9c8\ub098 \uac78\ub9ac\ub098\uc694?\",\n            \"\uc2b9\uc778\ub41c \uc8fc\ubb38 \ud658\ubd88\uc740 7\uc77c \uc774\ub0b4\uc5d0 \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uacb0\uc81c \uce74\ub4dc\ub85c \ubc1b\ub294 \uba64\ubc84\uc2ed \ud658\ubd88\uc740 \uc601\uc5c5\uc77c \uae30\uc900 7\uc77c \uc774\ub0b4\uc5d0 \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\\\"https:\/\/onoolmarket.com\/ma\/refund-policy\/\\\">\ud658\ubd88 \uc815\ucc45<\/a>\uc744 \ud655\uc778\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"How long do refunds take?\",\n            \"Approved order refunds are processed within 7 days. Membership refunds to a payment card are processed within 7 business days. See the <a href=\\\"https:\/\/onoolmarket.com\/ma\/refund-policy\/\\\">Refund Policy<\/a> for complete details.\"\n          ]\n        },\n        {\n          ko:[\n            \"\uace0\uac1d\uc13c\ud130\uc5d0 \uc5b4\ub5bb\uac8c \uc5f0\ub77d\ud558\ub098\uc694?\",\n            \"<a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a>\uc73c\ub85c \uc774\uba54\uc77c\uc744 \ubcf4\ub0b4\uac70\ub098 <a href=\\\"tel:+19787277979\\\">(978) 727-7979<\/a>\ub85c \uc804\ud654\ud574 \uc8fc\uc138\uc694.\"\n          ],\n          en:[\n            \"How do I reach customer support?\",\n            \"Email <a href=\\\"mailto:hello@onoolmarket.com\\\">hello@onoolmarket.com<\/a> or call <a href=\\\"tel:+19787277979\\\">(978) 727-7979<\/a>.\"\n          ]\n        }\n      ]\n    }\n  ];\n\n  var lang=\"ko\";\n  var active=data[0].id;\n  var tabs=root.querySelector(\".omfaq-tabs\");\n  var heading=root.querySelector(\".omfaq-heading\");\n  var 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class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud55c\uad6d\uc5b4 English<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-37052","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/37052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/comments?post=37052"}],"version-history":[{"count":5,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/37052\/revisions"}],"predecessor-version":[{"id":46910,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/37052\/revisions\/46910"}],"wp:attachment":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/media?parent=37052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}