{"id":38715,"date":"2026-06-24T23:32:44","date_gmt":"2026-06-25T04:32:44","guid":{"rendered":"https:\/\/onoolmarket.com\/ma\/?page_id=38715"},"modified":"2026-08-26T19:24:00","modified_gmt":"2026-08-26T23:24:00","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/onoolmarket.com\/ma\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<div class=\"wp-block-wd-section wd-e8038982\">\n<style>\n.pah-rp-hero {\n  display: grid;\n  grid-template-columns: 1fr 1fr;\n  min-height: 320px;\n}\n\n.pah-rp-hero-text {\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n  padding: 60px 48px;\n}\n\n.pah-rp-hero-tag {\n  margin-bottom: 14px;\n  color: #f5a2a1;\n  font-size: 12px;\n  font-weight: 700;\n  letter-spacing: 3px;\n  text-transform: uppercase;\n}\n\n\/* Large Korean headline *\/\n.pah-rp-hero-text h1 {\n  margin: 0 0 10px;\n  color: #2c2424;\n  font-family: \"Noto Serif KR\", Georgia, serif;\n  font-size: clamp(32px, 4vw, 48px);\n  line-height: 1.25;\n  word-break: keep-all;\n}\n\n\/* Smaller English translation *\/\n.pah-rp-hero-en {\n  margin: 0 0 18px;\n  color: #a09292;\n  font-family: Georgia, \"Times New Roman\", serif;\n  font-size: 15px;\n  font-style: italic;\n  line-height: 1.5;\n}\n\n.pah-rp-hero-description {\n  max-width: 420px;\n  margin: 0;\n  color: #7a6e6e;\n  font-size: 16px;\n  line-height: 1.8;\n  word-break: keep-all;\n}\n\n.pah-rp-hero-btn {\n  display: inline-block;\n  align-self: flex-start;\n  margin-top: 22px;\n  padding: 14px 32px;\n  border-radius: 10px;\n  background: #2c2424;\n  color: #fff;\n  font-size: 15px;\n  font-weight: 700;\n  text-decoration: none;\n  transition: background 0.2s;\n}\n\n.pah-rp-hero-btn:hover {\n  background: #3d3232;\n}\n\n.pah-rp-hero-visual {\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  overflow: hidden;\n  padding: 40px;\n  background: #f4c8ca;\n  text-align: center;\n}\n\n.pah-rp-hero-visual-ko {\n  color: rgba(44, 36, 36, 0.1);\n  font-family: \"Noto Serif KR\", Georgia, serif;\n  font-size: clamp(52px, 8vw, 88px);\n  font-weight: 700;\n  line-height: 1;\n  word-break: keep-all;\n}\n\n.pah-rp-hero-visual-en {\n  margin-top: 14px;\n  color: rgba(44, 36, 36, 0.38);\n  font-size: 13px;\n  font-weight: 700;\n  letter-spacing: 2px;\n  text-transform: uppercase;\n}\n\n@media (max-width: 768px) {\n  .pah-rp-hero {\n    grid-template-columns: 1fr;\n  }\n\n  .pah-rp-hero-text {\n    padding: 48px 24px;\n  }\n\n  .pah-rp-hero-visual {\n    min-height: 180px;\n    padding: 32px 24px;\n  }\n}\n<\/style>\n\n<div class=\"pah-rp-hero\">\n  <div class=\"pah-rp-hero-text\">\n    <div class=\"pah-rp-hero-tag\">\ud658\ubd88 \uc815\ucc45 \u00b7 Refund Policy<\/div>\n\n    <h1>\ub9cc\uc871\ud558\uc9c0 \ubabb\ud558\uc168\ub098\uc694?<br>\uc800\ud76c\uac00 \ud574\uacb0\ud574 \ub4dc\ub9b4\uac8c\uc694.<\/h1>\n\n    <p class=\"pah-rp-hero-en\">\n      Not happy? We\u2019ll make it right.\n    <\/p>\n\n    <p class=\"pah-rp-hero-description\">\n      \uad6c\ub9e4 \ud6c4 7\uc77c \uc774\ub0b4 \uc804\uc561 \ud658\ubd88\ud574 \ub4dc\ub9bd\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uc808\ucc28 \uc5c6\uc774 \ub2f9\uc77c \ud06c\ub808\ub527\uc73c\ub85c \ucc98\ub9ac\ud574 \ub4dc\ub824\uc694. \uace0\uac1d\ub2d8\uc758 \uc2e0\ub8b0\uac00 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4.\n    <\/p>\n\n    <a href=\"mailto:hello@onoolmarket.com\" class=\"pah-rp-hero-btn\">\n      \ud658\ubd88 \uc694\uccad\ud558\uae30\n    <\/a>\n  <\/div>\n\n  <div class=\"pah-rp-hero-visual\">\n    <div>\n      <div class=\"pah-rp-hero-visual-ko\">100% \ubcf4\uc7a5<\/div>\n      <div class=\"pah-rp-hero-visual-en\">100% Satisfaction Guaranteed<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-section wd-e93bce7a\">\n<div class=\"wp-block-wd-row wd-074bdecb\">\n<div class=\"wp-block-wd-column wd-5864ebce\">\n<div class=\"wp-block-wd-container wd-dir-col wd-7f4aa4c0\">\n<h2 class=\"wp-block-wd-title title wd-align wd-1cb3b0da\">1<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-97fabfef\"><strong>Snap a photo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-aa14ed93\">\uc0c1\ud488\uc774\ub098 \ube60\uc9c4 \uc81c\ud488 \ub4f1 \ubb38\uc81c\uac00 \uc788\ub294<br>\ubd80\ubd84\uc744 \uc0ac\uc9c4\uc73c\ub85c \ucc0d\uc5b4\uc8fc\uc138\uc694.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-0d9b078c\">\n<div class=\"wp-block-wd-container wd-dir-col wd-9676b4bb\">\n<h2 class=\"wp-block-wd-title title wd-align wd-03b5e917\">2<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-01376149\"><strong>Send it over<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-25fada05\">\uc8fc\ubb38 \ubc88\ud638\uc640 \ud568\uaed8 <a href=\"mailto:hello@onoolmarket.com\">hello@onoolmarket.com<\/a>\uc73c\ub85c<br>\uc774\uba54\uc77c\uc744 \ubcf4\ub0b4\uc138\uc694.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-4bd33328\">\n<div class=\"wp-block-wd-container wd-dir-col wd-c8ca3c0c\">\n<h2 class=\"wp-block-wd-title title wd-align wd-d1ac1338\">3<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-90d2cd99\"><strong>Get your refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-530d6594\">7\uc77c \uc774\ub0b4\uc5d0 \uac80\ud1a0\ud558\uc5ec \ud658\ubd88\uc744 \ucc98\ub9ac\ud574 \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-909e2ed5\">\n<div class=\"wp-block-wd-column wd-99266d65\"><\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-4eded715\">\n<h2 class=\"wp-block-wd-title title wd-a51255d6\">\ud658\ubd88 \uac00\ub2a5<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d4376fe7\">What&#8217;s covered<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-05cd5144\">\uc0c1\ud488\uc774 \ud30c\uc190\u00b7\ubcc0\uc9c8\ub418\uc5c8\uac70\ub098, \ub204\ub77d\u00b7\uc624\ubc30\uc1a1\ub418\uc5c8\uac70\ub098, \ud569\ub9ac\uc801\uc778 \ud488\uc9c8 \uae30\uc900\uc5d0 \ubbf8\uce58\uc9c0 \ubabb\ud558\ub294 \uacbd\uc6b0 \uc804\uc561 \ud658\ubd88\ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc30\uc1a1\uc77c\ub85c\ubd80\ud130 7\uc77c \uc774\ub0b4\uc5d0 \uc2e0\uccad\ud574 \uc8fc\uc138\uc694.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bb31758c\">You\u2019re eligible for a full refund if your order arrives damaged, spoiled, incorrect, incomplete, or below reasonable quality expectations. Requests must be submitted within 7 days of delivery.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-bc63543d\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-b996b8bd\">\n<div class=\"wp-block-wd-column wd-416f782d\"><\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-ca02b7bd\">\n<h2 class=\"wp-block-wd-title title wd-915e8507\">\ud658\ubd88 \ubd88\uac00<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-92830c07\">What&#8217;s not covered<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-1\" style=\"color:#7a6e6e\">\ubc30\uc1a1 \ud6c4 7\uc77c\uc774 \uc9c0\ub09c \uc2e0\uccad | Requests submitted more than 7 days after delivery<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-2\" style=\"color:#7a6e6e\">\ubc30\uc1a1 \ud6c4 \uc989\uc2dc \ub0c9\uc7a5 \ubcf4\uad00\ud558\uc9c0 \uc54a\uc740 \uc0c1\ud488 | Items not refrigerated promptly after delivery<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-3\" style=\"color:#7a6e6e\">\uac1c\uc778\uc801\uc778 \ucde8\ud5a5\uc5d0 \ub530\ub978 \ubd88\ub9cc | Personal taste preferences<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-4\" style=\"color:#7a6e6e\">\uace0\uac1d\uc774 \uc798\ubabb \uc785\ub825\ud55c \ubc30\uc1a1\uc9c0\ub85c \uc778\ud55c \ubb38\uc81c | Incorrect address provided by the customer<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-9ea303d5\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-3745d9fd\">\n<div class=\"wp-block-wd-column wd-9fa9627a\"><\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-2136f194\">\n<h2 class=\"wp-block-wd-title title wd-2ceda3d3\">\uba64\ubc84\uc2ed<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3a63ad92\">Membership<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ba28a27f\"><strong><em><strong>\uc6d4\uac04 \uba64\ubc84\uc2ed<\/strong><\/em><\/strong> | <strong><em>Monthly Membership<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uc5b8\uc81c\ub4e0\uc9c0 \ud574\uc9c0\ud560 \uc218 \uc788\uc73c\uba70, \ubbf8\uc0ac\uc6a9 \uae30\uac04\uc740 \uc77c\ud560 \uacc4\uc0b0\ud558\uc5ec \ud658\ubd88\ub429\ub2c8\ub2e4. | Cancel anytime and receive a prorated refund for the unused period.<\/li>\n\n\n\n<li>\uce74\ub4dc \ud658\ubd88\uc740 \uc601\uc5c5\uc77c \uae30\uc900 7\uc77c \uc774\ub0b4 \ucc98\ub9ac\ub429\ub2c8\ub2e4. | Card refunds are processed within 7 business days.<\/li>\n\n\n\n<li>Passport Wallet \ud06c\ub808\ub527\uc744 \uc120\ud0dd\ud558\uba74 \uc989\uc2dc \ucc98\ub9ac\ub418\uba70, \ud658\ubd88\uc561\uc758 5%\uac00 \ucd94\uac00 \uc9c0\uae09\ub429\ub2c8\ub2e4. | Passport Wallet refunds are immediate and include 5% extra credit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-92524773\"><strong><em><strong>\uc5f0\uac04 \uba64\ubc84\uc2ed<\/strong><\/em><\/strong> | <strong><em>Annual Membership<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uc5b8\uc81c\ub4e0\uc9c0 \ud574\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. | Cancel anytime.<\/li>\n\n\n\n<li>\uc0ac\uc6a9 \uae30\uac04\uc740 \uc6d4\uac04 \uc694\uae08($19.99)\uc744 \uae30\uc900\uc73c\ub85c \uc77c\ud560 \uacc4\uc0b0\ud558\uba70, \ub0a8\uc740 \uae08\uc561\uc744 \ud658\ubd88\ud569\ub2c8\ub2e4. | Your used period is recalculated at the monthly rate of $19.99, and the remaining balance is refunded.<\/li>\n\n\n\n<li>\uce74\ub4dc \ud658\ubd88\uc740 \uc601\uc5c5\uc77c \uae30\uc900 7\uc77c \uc774\ub0b4 \ucc98\ub9ac\ub429\ub2c8\ub2e4. | Card refunds are processed within 7 business days.<\/li>\n\n\n\n<li>Passport Wallet \ud06c\ub808\ub527\uc744 \uc120\ud0dd\ud558\uba74 \uc989\uc2dc \ucc98\ub9ac\ub418\uba70, \ud658\ubd88\uc561\uc758 5%\uac00 \ucd94\uac00 \uc9c0\uae09\ub429\ub2c8\ub2e4. | Passport Wallet refunds are immediate and include 5% extra credit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-df41c301\">\ud504\ub85c\ubaa8\uc158\uc774\ub098 \uac00\uc785 \ud61c\ud0dd\uc740 \ud658\ubd88\uc561\uc5d0 \ubc18\uc601\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc815\ucc45\uc758 \uc545\uc6a9 \ub610\ub294 \ubd80\uc815 \uc0ac\uc6a9\uc774 \ud655\uc778\ub418\uba74 \ud658\ubd88\uc774 \uc81c\ud55c\ub418\uac70\ub098 \uac70\ubd80\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9728b72d\">Promotions or sign-up benefits may affect the refund amount. Refunds may be restricted or denied in cases of abuse or fraud.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-01e6bd1d\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-section wd-f3bc0bf9\">\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-5\">\ubd88\ud3b8\ud55c \uc810\uc774 \uc788\uc73c\uc2e0\uac00\uc694? \ubc14\ub85c \ud574\uacb0\ud574 \ub4dc\ub9b4\uac8c\uc694.<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-24f5fd30\"><br>Something off? Let&#8217;s make it right.<\/p>\n\n\n\n<style>\n.pah-rp-contact-btn{display:inline-block;padding:16px 48px;background:#f5a2a1;color:#2c2424;border-radius:8px;font-size:17px;font-weight:600;text-decoration:none;transition:background .2s;}\n.pah-rp-contact-btn:hover{background:#e8908f;}\n<\/style>\n<div style=\"text-align:center;\">\n  <a href=\"mailto:hello@onoolmarket.com\" class=\"pah-rp-contact-btn\">Submit a Refund Request<\/a>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-38715","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/38715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/comments?post=38715"}],"version-history":[{"count":4,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/38715\/revisions"}],"predecessor-version":[{"id":46908,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/38715\/revisions\/46908"}],"wp:attachment":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/media?parent=38715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}