{"id":38715,"date":"2026-06-24T23:32:44","date_gmt":"2026-06-25T04:32:44","guid":{"rendered":"https:\/\/onoolmarket.com\/ma\/?page_id=38715"},"modified":"2026-07-12T23:15:03","modified_gmt":"2026-07-13T04:15:03","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/onoolmarket.com\/ma\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<div class=\"wp-block-wd-section wd-e8038982\">\n<style>\n.pah-rp-hero{display:grid;grid-template-columns:1fr 1fr;min-height:320px;}\n.pah-rp-hero-text{display:flex;flex-direction:column;justify-content:center;padding:60px 48px;}\n.pah-rp-hero-tag{font-size:12px;font-weight:700;letter-spacing:3px;text-transform:uppercase;color:#f5a2a1;margin-bottom:14px;}\n.pah-rp-hero-text h1{font-family:Georgia,'Times New Roman',serif;font-size:clamp(28px,3.5vw,40px);color:#2c2424;margin-bottom:14px;line-height:1.15;}\n.pah-rp-hero-text p{font-size:16px;color:#7a6e6e;line-height:1.7;max-width:400px;}\n.pah-rp-hero-btn{display:inline-block;margin-top:20px;padding:14px 32px;background:#2c2424;color:#ffffff;border-radius:10px;font-size:15px;font-weight:700;text-decoration:none;transition:background .2s;}\n.pah-rp-hero-btn:hover{background:#3d3232;}\n.pah-rp-hero-visual{background:#f4c8ca;display:flex;align-items:center;justify-content:center;overflow:hidden;}\n.pah-rp-hero-visual-text{font-family:Georgia,'Times New Roman',serif;font-size:clamp(60px,10vw,100px);font-weight:700;color:rgba(44,36,36,.06);line-height:.85;text-align:center;padding:40px;letter-spacing:-2px;}\n@media(max-width:768px){\n  .pah-rp-hero{grid-template-columns:1fr;}\n  .pah-rp-hero-text{padding:48px 24px;}\n  .pah-rp-hero-visual{min-height:160px;}\n}\n<\/style>\n\n<div class=\"pah-rp-hero\">\n  <div class=\"pah-rp-hero-text\">\n    <div class=\"pah-rp-hero-tag\">Policy<\/div>\n    <h1>Not happy?<br>We&#8217;ll fix it.<\/h1>\n    <p>Full refund within 7 days. Same-day credit. No runaround. We&#8217;d rather lose money on a refund than lose your trust.<\/p>\n    <a href=\"mailto:hello@onoolmarket.com\" class=\"pah-rp-hero-btn\">Submit a Refund Request<\/a>\n  <\/div>\n  <div class=\"pah-rp-hero-visual\">\n    <div class=\"pah-rp-hero-visual-text\">100% guaranteed<\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-section wd-e93bce7a\">\n<div class=\"wp-block-wd-row wd-074bdecb\">\n<div class=\"wp-block-wd-column wd-5864ebce\">\n<div class=\"wp-block-wd-container wd-dir-col wd-7f4aa4c0\">\n<h2 class=\"wp-block-wd-title title wd-align wd-1cb3b0da\">1<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-97fabfef\"><strong>Snap a photo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-aa14ed93\">Take a picture of the issue \u2014 damaged <br>item, missing product, anything that&#8217;s off.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-0d9b078c\">\n<div class=\"wp-block-wd-container wd-dir-col wd-9676b4bb\">\n<h2 class=\"wp-block-wd-title title wd-align wd-03b5e917\">2<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-01376149\"><strong>Send it over<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-25fada05\">Email hello@onoolmarket.com with <br>your order number.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-4bd33328\">\n<div class=\"wp-block-wd-container wd-dir-col wd-c8ca3c0c\">\n<h2 class=\"wp-block-wd-title title wd-align wd-d1ac1338\">3<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-90d2cd99\"><strong>Get your refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-530d6594\">We&#8217;ll review it process your refund within 7 days. Done.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-909e2ed5\">\n<div class=\"wp-block-wd-column wd-99266d65\"><\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-4eded715\">\n<h2 class=\"wp-block-wd-title title wd-a51255d6\">What&#8217;s covered<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-92830c07\">You&#8217;re eligible for a full refund if your order arrived damaged, spoiled, with incorrect or missing items, or if the quality doesn&#8217;t meet reasonable expectations. All requests must be submitted within 7 days of delivery.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-bc63543d\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-b996b8bd\">\n<div class=\"wp-block-wd-column wd-416f782d\"><\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-ca02b7bd\">\n<h2 class=\"wp-block-wd-title title wd-915e8507\">What&#8217;s not covered<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-5f457874744281797aec19924e8e6bc7\" style=\"color:#7a6e6e\">Requests submitted more than 7 days after delivery<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-46da554f33181a9514b2741aeabb7b85\" style=\"color:#7a6e6e\">Items not refrigerated promptly after delivery<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-305feb0d95f411f77a16398be57580d0\" style=\"color:#7a6e6e\">Personal taste preferences<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-5c3625fe3037b56cf0d55ec4ebb2c8ac\" style=\"color:#7a6e6e\">Incorrect address provided by the customer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8cf6fd9a\">Not sure? Reach out anyway \u2014 we&#8217;ll always try to find a fair solution.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-9ea303d5\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-row wd-3745d9fd\">\n<div class=\"wp-block-wd-column wd-9fa9627a\"><\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-2136f194\">\n<h2 class=\"wp-block-wd-title title wd-2ceda3d3\">Memberships<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ba28a27f\"><strong><em>Monthly Membership<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can cancel at any time.<\/li>\n\n\n\n<li>We will issue a pro-rated refund for any unused portion of your subscription.<\/li>\n\n\n\n<li>Refunds are processed within 7 business days.<\/li>\n\n\n\n<li>You can choose one of the following two refund methods:\n<ul class=\"wp-block-list\">\n<li>Refund to the card used for payment<\/li>\n\n\n\n<li>Refund to your Passport Wallet credit (processed immediately + 5% additional credit on the refund amount)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-df41c301\"><strong><em>Annual Membership<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can cancel at any time.<\/li>\n\n\n\n<li>Since the annual membership is offered at a discounted rate, refunds are calculated based on the monthly membership fee ($12.99), prorated for the period of use.<\/li>\n\n\n\n<li>The remaining balance will be refunded within 7 business days.<\/li>\n\n\n\n<li>You can choose one of the following two refund methods:\n<ul class=\"wp-block-list\">\n<li>Refund to the card used for payment<\/li>\n\n\n\n<li>Refund as Passport Wallet credit (processed immediately + 5% additional credit on top of the refund amount)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c8688030\"><strong><em>Additional Information<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund amount is calculated based on the period of use and the applicable membership fee.<\/li>\n\n\n\n<li>If you received any promotions or special benefits at the time of sign-up, those benefits may be factored into the refund calculation.<\/li>\n\n\n\n<li>If Passport at Home detects abuse or fraudulent use of this refund policy, it may restrict or deny the refund.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-column wd-01e6bd1d\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-section wd-d708b4ab\">\n<h6 class=\"wp-block-heading has-text-align-center has-large-font-size\"><em>Every product on our platform represents our <br>brand and our promise to you. If we fall short, <br>we own it.<\/em><\/h6>\n<\/div>\n\n\n\n<div class=\"wp-block-wd-section wd-f3bc0bf9\">\n<div style=\"height:23px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-739a1988a0a848ab0135db312342ea78\">Something off? Let&#8217;s make it right.<br><\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-align wd-24f5fd30\"><br>Your satisfaction is non-negotiable.<\/p>\n\n\n\n<style>\n.pah-rp-contact-btn{display:inline-block;padding:16px 48px;background:#f5a2a1;color:#2c2424;border-radius:8px;font-size:17px;font-weight:600;text-decoration:none;transition:background .2s;}\n.pah-rp-contact-btn:hover{background:#e8908f;}\n<\/style>\n<div style=\"text-align:center;\">\n  <a href=\"mailto:hello@onoolmarket.com\" class=\"pah-rp-contact-btn\">Submit a Refund Request<\/a>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-38715","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/38715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/comments?post=38715"}],"version-history":[{"count":4,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/38715\/revisions"}],"predecessor-version":[{"id":40664,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/38715\/revisions\/40664"}],"wp:attachment":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/media?parent=38715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}