{"id":41804,"date":"2026-07-21T07:48:43","date_gmt":"2026-07-21T12:48:43","guid":{"rendered":"https:\/\/onoolmarket.com\/ma\/?page_id=41804"},"modified":"2026-10-12T21:21:02","modified_gmt":"2026-10-13T01:21:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/onoolmarket.com\/ma\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-wd-title title wd-ea724487\">Privacy Policy<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7a3f2583\">Effective as of 10\/12\/2026<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4ff729d6\">This Privacy Policy explains how Onool Market (\u201cOnool,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) collects, uses, and protects your information when you visit our website or use our food delivery membership service (the \u201cService\u201d).<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-93a94c6e\">1. Information We Collect<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cdbdd782\"><strong>Information you provide directly:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account information (name, email, phone number, password) when you register<\/li>\n\n\n\n<li>Membership type and status (Free or Plus)<\/li>\n\n\n\n<li>Delivery address and delivery instructions<\/li>\n\n\n\n<li>Delivery area requests you submit for areas we do not yet serve<\/li>\n\n\n\n<li>Payment information, processed securely through Stripe \u2014 we do not store your full payment card details on our servers<\/li>\n\n\n\n<li>Order history and preferences<\/li>\n\n\n\n<li>Communications you send us (customer service inquiries, feedback)<\/li>\n\n\n\n<li>Your email and text message preferences, including when and how you opted in or out<\/li>\n\n\n\n<li>Business contact information, if you apply or are referred to become a partner<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bc2b1fa0\"><strong>Information collected automatically:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Device and browser information, IP address, and general location<\/li>\n\n\n\n<li>Site usage data (pages visited, time on site) via cookies and Google Analytics<\/li>\n\n\n\n<li>Order and delivery activity within your account<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-aa00b90d\">2. How We Use Your Information<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-55e29d41\">We use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create and manage your account and membership<\/li>\n\n\n\n<li>Process and deliver your orders<\/li>\n\n\n\n<li>Communicate with you about your orders, deliveries, account, or membership status, including by text message and email<\/li>\n\n\n\n<li>Send you promotional emails, and promotional text messages, where you\u2019ve opted in (see Section 5)<\/li>\n\n\n\n<li>Track and administer points, rewards, member pricing, first-order offers, and other membership benefits<\/li>\n\n\n\n<li>Improve our website, service area planning, and delivery operations<\/li>\n\n\n\n<li>Detect and prevent fraud or misuse of the Service<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-090baff0\">3. How We Share Your Information<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-49f239fa\">We share information only as needed to operate the Service:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partners (restaurants, food makers, and other vendors) \u2014 to prepare and fulfill your order<\/li>\n\n\n\n<li>Delivery personnel\/logistics partners \u2014 to complete delivery<\/li>\n\n\n\n<li>Stripe \u2014 to process payments securely<\/li>\n\n\n\n<li>Messaging providers \u2014 to send text messages and emails on our behalf<\/li>\n\n\n\n<li>Service providers \u2014 for hosting, analytics (Google Analytics), customer support, and email communications<\/li>\n\n\n\n<li>Legal purposes \u2014 if required by law, subpoena, or to protect our rights or the safety of others<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d33b9355\">We do not sell your personal information. We do not share mobile phone numbers or text message consent with third parties or affiliates for their marketing or promotional purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-543b8505\">4. Cookies and Tracking<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8e99232e\">Our website uses cookies to keep you logged in, remember your cart, and understand how visitors use our site. We use Google Analytics to help us understand site traffic and usage patterns. You can control cookies through your browser settings, and you can opt out of Google Analytics tracking using Google\u2019s browser add-on, though disabling these may affect site functionality.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1d750023\">5. Email and Text Message Communications<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a7bcea1a\"><strong>Order and delivery messages.<\/strong> When you place an order, we send text messages and emails about it, such as delivery updates (typically around 12 PM, around 4 PM, and about 10 minutes before arrival). These are part of the Service and are not marketing.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dcb361a4\"><strong>Marketing emails.<\/strong> If you opt in, we may send you promotional emails about offers, new features, or events. You can unsubscribe at any time using the link in the email.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-39a3f4da\"><strong>Marketing text messages.<\/strong> If you opt in (for example, by checking the text message box at checkout or registration), we may send you recurring automated promotional text messages, such as offers, new products, and member deals, at the mobile number you provide. Consent is not a condition of any purchase or membership. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for help. Carriers are not liable for delayed or undelivered messages. Additional text message terms are in Section 16 of our Terms &amp; Conditions.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b37b1e77\">Opting out of marketing emails or texts does not affect order, delivery, or account messages.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b36e1360\">6. Your Choices and Rights<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-33151b59\">You can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access, update, or correct your account information through your account settings<\/li>\n\n\n\n<li>Request deletion of your account and associated personal information, subject to what we\u2019re legally required to retain<\/li>\n\n\n\n<li>Opt out of marketing emails (using the unsubscribe link) and marketing texts (by replying STOP) at any time<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e46cedd7\">Residents of Massachusetts and of other states we serve with applicable privacy laws may have additional rights regarding their personal information. To exercise any of these rights, contact us at hello@onoolmarket.com.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-cb7d1800\">7. Data Retention<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-72bb9415\">We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-414c10a6\">8. Data Security<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4bbbb9f4\">We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-2a3ff620\">9. Children\u2019s Privacy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3fb84f93\">The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7decde7d\">10. Third-Party Links<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ee7e8ff4\">Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-50a7dee6\">11. Changes to This Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-baa7e7ef\">We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-caee5ab5\">12. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-29fedec8\">Questions about this Privacy Policy or your personal information? Contact us at hello@onoolmarket.com.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-41804","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/41804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/comments?post=41804"}],"version-history":[{"count":2,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/41804\/revisions"}],"predecessor-version":[{"id":51969,"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/pages\/41804\/revisions\/51969"}],"wp:attachment":[{"href":"https:\/\/onoolmarket.com\/ma\/wp-json\/wp\/v2\/media?parent=41804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}